Frequently Asked Questions (FAQ)

Welcome to My Copier Trading Sdn. Bhd.’s FAQ page. We’ve gathered the most common questions from our customers to help you better understand our Canon copier rental, sales, repair, and maintenance services in Johor Bahru.

1. Rental Related Questions

Q1: Why should I choose copier rental instead of purchasing?

A1: Copier rental offers flexibility and lower upfront costs. You avoid depreciation, high repair bills, and toner management. Our rental plans include the machine, maintenance, spare parts, and toner supply — all for one predictable monthly fee.

Q2: What brand of copiers do you provide for rental?

A2: We specialize in Canon multifunction copiers (MFPs), known for reliability, high image quality, and user-friendly design — perfect for businesses of all sizes.

Q3: What is the typical copier rental period? Do you offer flexible plans?

A3: Yes. We offer flexible rental periods ranging from 12 to 60 months, fully customizable according to your printing volume, budget, and business requirements.

Q4: What services are included in the copier rental fee?

A4: Our rental fee includes machine usage, regular maintenance, spare parts replacement, and toner supply. You only pay for paper and your monthly rental.

Q5: What if my monthly print usage exceeds the contract limit?

A5: Any excess usage is charged based on the agreed “excess usage rate.” We review usage periodically and may recommend upgrading your plan to get a better cost-per-page rate.

2. Service & Technical Support

Q7: Who replaces toner and performs routine maintenance?

A7: Toner and regular maintenance are included in our rental plans. Just contact us when toner is low — we’ll deliver it quickly. Routine checks are done during scheduled visits.

Q8: Are your technicians certified?

A8: Yes, our team consists of Canon-certified technicians with the expertise to handle both simple and complex copier repairs efficiently.

Q9: Do you provide trade-in or disposal services for old copiers?

A9: Yes, we offer trade-in and disposal services, subject to the condition and model of your old machine. Please contact our sales team for evaluation.

Q6: How fast is your copier repair response time?

A6: We provide fast onsite service across Johor Bahru. Once we receive your service request, our certified Canon technicians will be dispatched promptly.

3. Copier Sales & Purchase

Q10: Do you sell new or refurbished Canon copiers?

A10: Yes. We supply both brand-new Canon copiers and refurbished Canon machines that are carefully inspected and tested for reliability.

Q11: Do your copiers come with a warranty?

A11: New Canon copiers include the manufacturer’s warranty. Refurbished units come with a limited warranty. We also provide optional maintenance packages for long-term peace of mind.

Q12: How do I choose the right copier model for my office?

A12: Our experts assess your monthly print volume, color/mono ratio, and feature requirements (e.g. A3, duplex, stapling). We’ll recommend the best Canon copier for your needs and budget.

Q13. Are all refurbished Canon copiers in Johor Bahru the same?

A13. No, The quality varies greatly depending on the supplier’s refurbishment standards. My Copier Trading Sdn. Bhd. in Johor Bahru ensures every refurbished Canon copier is carefully restored, tested, and certified for high performance—just like a new machine but at a more affordable price.

Q14. Why should I choose a refurbished Canon copier instead of a new one?

A14. A refurbished Canon copier gives you the same functionality as a new copier at a much lower cost. You save up to 50% without sacrificing quality or reliability. Plus, we provide warranty coverage and after-sales service, making it an ideal choice for SMEs or start-ups in Johor Bahru.

Q15. What’s the difference between a refurbished copier and a used copier?

A15. A used copier is sold “as-is” with no restoration or warranty. A refurbished copier, however, goes through professional reconditioning — including cleaning, replacing key components, and full testing. Our refurbished Canon copiers look and function like new, offering better reliability and long-term value than second-hand machines.

4. Company Information

Q16: How long has My Copier Trading Sdn. Bhd. been in business?

A16: We’ve been serving Johor Bahru businesses since 2002, with over 20 years of experience in copier rental, sales, and maintenance.

Q17: What areas do you serve?

A17: We primarily cover Johor Bahru and nearby regions, providing fast, professional copier support and service.